Return Policy

 Return Policy

Your Satisfaction, Our Priority

At Alenxse, we understand that sometimes a purchase may not meet your expectations.    Our Return Policy is designed to ensure a hassle-free process for returning or exchanging items that don't quite dazzle you.

1.    Eligibility for Returns

- Within 30 Days: You may return your purchase within 30 days from the date of delivery.

- Original Condition: Items must be in their original, unworn condition with all tags and packaging intact.

- Exclusions: Customized or engraved items are non-returnable, as are items marked as final sale.

2.    Easy Return Process

To initiate a return, please follow these steps:

- Contact Us: Reach out to our customer service team at alenxse.com to inform us of your intention to return.

- Provide Details: Kindly provide your order number, the item(s) you wish to return, and the reason for the return.

- Wait for Authorization: Await authorization from our team before shipping the item(s) back to us.

3.    Packaging Your Return

- Secure Packaging: Pack the item(s) securely to prevent damage during transit.

- Include Paperwork: Include a copy of your order confirmation or packing slip inside the package.

4.    Shipping Your Return

- Shipping Costs: The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part.

- Tracking: We recommend using a trackable shipping method for your return.

5.    Inspection and Processing

- Upon Receipt: Once we receive your return, our team will inspect the item(s) to ensure they meet our return eligibility criteria.

- Processing Time: Please allow 5-7 business days for the processing of your return from the date of receipt.

6.    Refunds and Exchanges

- Refunds: Refunds will be issued to the original payment method.    Please note that original shipping charges are non-refundable.

- Exchanges: If you prefer an exchange, please specify the replacement item(s) when contacting our customer service team.

7.    Contact Us

If you have any questions or need assistance with your return, please reach out to us at alenxse.com.

Thank you for choosing Alenxse.    Our aim is to ensure your satisfaction with every purchase, and our Return Policy reflects our commitment to providing you with a positive and transparent shopping experience.